Privacy Policy

Privacy Notice

New data protection laws came into effect from May 25th 2018 and we want you to know that we are committed to protecting and respecting your privacy and want you to understand how we collect and use information that you have provided.

Who are we?

We are Campuslifestyle, registered at – 190 Linthorpe Road, Middlesbrough, Cleveland, TS1 3RF. We are registered as a data controller with the Information Commissioner’s Office, which is the UK’s supervisory authority for data protection matters. We provide accommodation in Middlesbrough.

What information do we collect from you and how?

You provide us with the following personal information when you make an online application for our property via our website.

Name and title
Current address
Date of birth
e-mail address
Telephone number
University student number, academic course and year of graduation
Bank details should you choose to provide them
Next of kin details
Financial status
Guarantor details

Why do we use your personal data?

For the performance of a contract. We will use your personal data only for legitimate interest and the purposes for which we collected it, which is to conduct and manage our business unless we consider that we need it for another reason that is compatible with the original purpose.

We do not retain your information for direct marketing purposes.

Do we share your personal data?

We may provide your personal data but only in accordance with your Tenancy Agreement conditions to -

Utility Companies
Broadband Providers
Local Council departments
Debt collection agencies
Credit reference agencies
Deposit Protection Service

How long do we keep your personal data?

For legitimate interests, we hold data for minimum periods: for example, we keep a hard copy of your Tenancy Agreement for a six-year period for both yours and our purposes. We hold your guarantor forms, copies of identification and standing orders until your contract ends.

How do we keep your personal data safe?

We take your privacy seriously and only authorised employees have access to your personal data. We use appropriate technical or organisational measures to process Personal Data in a manner that ensures appropriate security of personal data, including protection against accidental or unlawful destruction, loss, alternation, unauthorised access to, or disclosure.

Closed Circuit Television

Closed circuit television (CCTV) is in operation in the communal areas of our office and apartments Southfield Lane Lofts both situated at 190 Linthorpe Road, Middlesbrough, TS1 5RF and Grange House, 41-45 Grange Road, Middlesbrough, TS1 5AU to provide a safe and secure environment for tenants and to assist in the prevention or detection of crime. These images are kept for a period of 4 weeks.

Your information rights

We draw your attention to your following rights under data protection law:

right to be informed about the collection and use of your personal data
right of access to your personal data, and the right to request a copy of the information that we hold about you and supplementary details about that information – you will be asked to provide proof of your identify and residential address, and we may ask you to provide further details to assist us in the provision of such information
right to have inaccurate personal data that we process about you rectified – we want to ensure that the personal information that we process and retain about you is accurate, so please do remember to tell us about any changes, for example if you change your contact details. It is your responsibility to ensure you submit true, accurate, and complete information to us; please also update us in the event this information changes.
right of erasure – in certain circumstances you have the right to have personal data that we process about you blocked, erased or destroyed
the right to object to, or restrict:
- processing of personal data concerning you for direct marketing
- decisions being taken by automated means which produce legal effects concerning you or that similarly significantly affect you
- in certain other situations, to our continued processing of your personal data
the right of portability of your data in certain circumstances.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

If you have a complaint?

We hope that you will be satisfied with the way in which we approach and use your personal data, however if you have a complaint, please contact us in the first instance but should you find it necessary, you have a right to raise a concern with the information regulator, the Information Commissioner's Office: https://ico.org.uk/.