Frequently Asked Questions and Queries | Campus Lifestyle


Frequently Asked Questions

Click a question below to view the answer.

  • How do I apply for a house?
  • Do I have to fill a house or can I just rent 1 room?
  • How long is the contract?
  • Can I take a look at the contract before viewing a property?
  • How is rent paid and on what dates?
  • Is it possible to re-book my accommodation for my second/third year?
  • What happens if I have any maintenance issues?
  • Do I need to pay a bond?
  • Are there any other charges that I will incur?
  • Check out procedure
  • Check in procedure
  • Do you provide contents insurance?

Please access our Tenancy Application Link.

If you are by yourself we can find a room in a house for you. You will not be penalised for any empty room within your house.

The contract is between 46- 50 weeks

The first 4 weeks rent is due prior to move in and the remaining rent is split between the three academic terms to coincide with student loan payment dates. Rent is paid by standing order.

That's not a problem; many of our tenants chose to stay with us. Tenants will have first refusal to keep their rooms for the next year.

We have a maintenance team to deal with any issues that may arise so that you are free not to worry about cold showers, no heating and enjoy a worry free student life!

We have an onsite maintenance team at, ready to deal with any issues that may arise. We will endeavour to put right any problems within 24 hours of the time reported.

Contact Michael Vout : 07554 458461

Yes a £150.00 dilapidations bond is required two weeks before your tenancy start date. This will be refunded at the end of your tenancy if none of the terms below are broken:

  • Owe any rent under the terms of your Assured Shorthold Tenancy
  • Fail to return all keys or fail to return them at the end of your tenancy
  • Are responsible for damages to the property
  • Have not cleaned the accommodation adequately
  • Have left rubbish which will need to be removed
An administration fee of £25 will be needed before you sign your tenancy. This will cover the costs of a guarantor check and Tenancy Agreement.

Towards the end of your contract you will need to book a check out appointment so we can ensure there are no damages in your room and so you can return your keys to us. The communal areas will be checked when the last person leaves your apartment/house at the end of your tenancy. Contact us on 01642 260660 or to arrange this.

Your bond is held by the Deposit Protection Service and providing your apartment/house is in a good and clean condition, and can be reclaimed at the end of your tenancy. You should have received a deposit ID at the beginning of your tenancy but you can contact them at or 0844 4727 000 if you have any problems or need more information.

If you haven't already done so please can you return your signed contract, guarantor and standing order forms to us. Your bond and first four weeks rent are due on or before the 31st August. Please note that if all paperwork, bond and first four weeks rent are not received by this time, we will be unable to supply your keys.

When you have decided what date you would like to move in then please contact us on 01642 260660 or to arrange a check in appointment.

No but you can contact our partners at Agree Insure who can help you with insurance for all of your belongings whilst you’re at Uni.